I do not accept returns on personalized items. Please be sure to double check spelling, sizing, and color choices when placing your order. If I have made an error on garment size/color/spelling (I will refer to the original order), I will do what I can to resolve the mistake.
We pride ourselves on fast service. Although we usually finish personalized orders within a couple of days, please allow 14 business days to complete your order and place it in the mail. Normal business hours are Monday - Friday, excluding holidays and posted vacation times.
We ship items via USPS Priority Mail from Manchester, TN. Depending on your location, it may take up to 3-5 business days to receive your item. Please be sure to calculate transit time when ordering your item.
|Up to $30||$8.00|
|$30.01 - $50||$9.00|
|$50.01 - $70||$10.00|
If you need me to ship your item before our customary 14 business days, please contact me to see if I can accommodate your needs. If I can accommodate your request, please select the "PLEASE RUSH" option in the left column. A $10 rush fee will be applied to each item monogrammed.
Please keep in mind that items are shipped items via USPS Priority Mail from Manchester, TN. Depending on your location, it may take up to 3-5 business days to receive your item. Please be sure to calculate transit time when placing your order.
Absolutely! Just let me know at the time of ordering that you would like the item to be shipped to another address. I will include an enclosure card with your message and place the item in a clear celophane bag. I will also send you a picture of the finished item.
If your item will fit in my machine, I will be happy to embroider it for you! Please visit the "Embroidery Services & Charges" page for pricing. PLEASE NOTE: I can not embroider one-of-a-kind items. It is simply too stressful. Embroidery machines are known to ruin items and I do not want to take a chance of ruining your one-of-a-kind item. Please do not bring me heirlooms, items that cannot be replaced easily, or any item that you cannot bear to be without!
If you see the message, "Due to limited storage space, I may not have all the colors or sizes in stock.", it means that I may have to order the item from my supplier. Although this should not interfere with the 14 business day production time, I would recommend factoring an additional 2-3 days to receive your shipment. If time is an issue, please contact me before placing the order.
I can make a monogram as large as you like, but there are several factors to keep in mind.
Absolutely! When ordering, please indicate your color preference in the product "Color preference" field. If this field is not available, please add your comments in the "additional comments/request" field. There is also opportunity to add comments during the checkout process.
I use Pay Pal which allows me to accept all major credit cards. Local customers, in good standing, may pay with cash or personal check. Pay Pal is the only way I can accept credit cards.